Zales The Diamond Store Outlet in Sunbury, OH Open now

Reviews about Zales The Diamond Store Outlet

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  December 10, 2019, by caleballen95
  Beware of this store. Went in to buy a ring and all was well until I started to do some research. Needless to say the product I purchased was very cheap quality, therefore I wanted to return it (two days after I bought it). Since the ring was to be sized I was told I couldn’t return it until it returned from sizing, 3 weeks later. The ring hadn’t even left the building! The associate had an awful attitude and failed to tell me I’d lose out on my 150 protection plan once it was sized. Thank God for Allison, she’s the only reason I may ever shop there. She went above and beyond to make sure she found it before it was sent out and helped me through the whole return process with a smile and consumer friendly attitude. She’s an asset to this company. The male who helped us on the other hand was extremely pushy and outright rude. If doing business here please please please read the fine print (if there is any) and see Allison for goodness sake.